WAFERKEY FAQs
Please scroll down to find troubleshooting steps for issues you may encounter while using WAFERKEY.
App Related
App Related FAQs
table of contents
How can I know the version of WAFERKEY in use？
When App is on, click the Profile image at the top left corner to turn on “Sidebar”. The App version can be found at bottom.
How can I get ID of the lock in use?
Activate the Settings page and click “Device ID”, shown in the following.
How can I know the firmware version of the lock in use?
Activate the Settings page and click “Firmware”, shown in the following.
How can I get ID and firmware version of Gateway (R400) ?
Refer to the following to enable the Settings page of Gateway: Gateway ID： Click “Device ID” to get. Version of Gateway firmware: Refer to "Firmware" in the picture above.
