WAFERKEY FAQs

Please scroll down to find troubleshooting steps for issues you may encounter while using WAFERKEY.
WAFERKEY

App Account Related

App Account Related FAQs

table of contents

How to Reset if the Phone is Lost? 

All data is bound with a WAFERKEY account. Therefore, you can log into your account without any problems by a new phone.

What can I do if entered account or password is inaccurate? 

Please confirm,

■If the entered account is your email or smart phone number when registering.
■If the entered password matches the setting of the letter case.

Please note that both account and password are case sensitive. Make sure the Caps Lock has been turned off and try it again.

What should I do if I forget my password? 

Log in through a WAFERKEY account:
Click “Forget password” in WAFERKEY App to reset the password.
Enter the account and pass the verification steps to reset the password.

Log in through a third-party account, for example Facebook, Google or Apple:
Please contact with the service provider directly for resetting the password.

What should I do if I forget my account? 

If you want to inquire about your account, please provide ID of your lock to WAFERLOCK official customer service in support.app@waferlock.com

What should I do if I did not receive a verification code? 

The WAFERKEY verification email is currently being sent through Firebase, handled by Google. If you have not received this email, please try the steps below:

 Click on the "Resend Verification Code" button on the verification page.

   *After the initial verification code is sent, you need to wait for one minute before you can click the "Resend Verification Code" 
    button.

 Check the Trash folder to confirm.。


 Wait a little longer and then try receiving the email again.

What should I do if I want to delete my WAFERKEY account and do not want to use it afterwards? 

You can use “Delete & Remove Access” button within the App.
Please make sure that you can use this feature only when no devices are paired under your account.

What should I do if “Failed to delete the account. Make sure the account is not paired with any devices and then try again” is popped up on the screen? 

If your account has been paired with any of locks, your account cannot be deleted.  Please make sure no devices are paired under your account.

What should I do if “Make sure the entered email has been authorized by the third-party account.” has been popped up on the screen? 

If the third-party platform is unable to provide the WAFERKEY email information, it will result in login issues. Please go to the third-party platform, fill in your email details, and authorize the platform to share this information with WAFERKEY. If you are still unable to resolve the issue, , please directly contact the customer support team of the third-party platform for assistance. Thank you.

What should I do if my account has been suspended? 

Your account may have been temporarily suspended due to abnormal activity. 

If you wish to restore your access rights, please contact with WAFERLOCK official customer service. You can find us by support.app@waferlock.com.